Return & Refund Policy
Last updated: 22 October 2026
Bejjur is a marketplace: products are sold by Bejjur Super Market (Kagaznagar) and by registered sellers shown on each product page. This policy applies to all orders placed on bejjur.com and the Bejjur apps.
1. What can be returned
- Damaged, defective, expired or wrong items: report within 48 hours of delivery for packaged goods, and at the time of delivery for fresh produce, dairy, bakery and other perishables (check them with the delivery person).
- Missing items: report within 48 hours of delivery.
- Change of mind: unopened, sealed packaged goods may be returned within 7 days of delivery, in original condition with the label and MRP sticker intact.
2. What cannot be returned
- Perishables (fruits, vegetables, dairy, bread, eggs, meat) unless damaged or expired on delivery.
- Opened or used personal-care, beauty and hygiene products, unless defective.
- Items marked "non-returnable" on the product page, and items bought on clearance.
3. How to request a return
Use My Account > Orders > Request Refund, or call/WhatsApp +91 8106021611 or email [email protected] with your order number and a photo of the item. We may collect the item or ask you to hand it over on the next delivery.
4. Refunds
- Once a return is approved, the refund is processed within 7 working days.
- Orders paid by cash on delivery are refunded in cash on the next delivery, by UPI/bank transfer to an account you provide, or as Bejjur wallet credit - your choice.
- Delivery charges are refunded when the whole order is returned because of our error.
No fee is charged for returns of damaged, defective, expired, wrong or missing items.
Bejjur Super Market: groceries, spices, snacks, personal care and household essentials, delivered to your door in Kagaznagar, Asifabad and Bejjur. Order online or visit our stores.
