Privacy Policy

Last updated: 24 October 2026

This Privacy Policy explains what personal data Bejjur Super Market ("Bejjur", "we", "us") collects, why, how we use and protect it, who we share it with, how long we keep it, and the rights you have. It applies to everyone who uses bejjur.com, the BEJJUR shopping app, the Bejjur Delivery app and the Bejjur Seller app: customers, sellers and delivery partners. It is written to meet the Digital Personal Data Protection Act, 2023 and its Rules, and the Information Technology Act, 2000.

Bejjur Super Market, 1-14-378/3, Opp: MEE Seva, Ellagoud Thota, Kagaznagar - 504296, Dist. Kumuram Bheem Asifabad, Telangana, India, decides how and why your data is used (we are the "Data Fiduciary").

1. The short version

We collect only what we need to take, deliver and support your orders, to run our seller and delivery network, and to meet the law.
We do not sell your personal data. We do not rent it to advertisers.
Our servers and document storage are in India (Mumbai).
You can see, correct or delete your data, withdraw consent and complain, as explained in section 9.

2. Data we collect from customers

Account details: name, mobile number, e-mail address and password (stored only in encrypted, one-way form).
Delivery details: addresses, landmarks, the town you choose, and delivery instructions.
Orders: products bought, amounts, payment method, invoices, cancellations, returns, refunds and wallet transactions.
Payments: for cash on delivery, the amount collected. For online payments (when offered), the payment provider processes your card, UPI or bank details; we receive only a reference and the result, never your full card number or PIN.
Communications: messages, calls, reviews, photos you send for complaints, and support tickets.
Device and usage data: IP address, browser and device type, app version, a notification token for your phone, pages visited and actions on our website and app, and cookies (section 7).

3. Data we collect from sellers

Owner and contact person's name, mobile number and e-mail.
Shop name, address, GSTIN, PAN, FSSAI licence or registration, and other licences.
Bank account or UPI details for settlements.
Product listings, prices, stock, orders, settlements and tax records (TCS and TDS).

4. Data we collect from delivery partners

Name, mobile number, date of birth, photo (selfie), address, town and emergency contact, and a nominee's name and relation.
Driving licence, vehicle registration (RC), insurance and pollution certificate details and photos.
Identity proof. For Aadhaar we ask for the masked copy and keep only the last 4 digits; we never store the full Aadhaar number.
PAN (optional), and bank account or UPI ID for payouts. Bank account numbers are stored encrypted.
Work records: online and offline times, orders offered, accepted and delivered, cash collected and deposited, earnings and payouts.
Location: while you are online in the Bejjur Delivery app, the app may use your phone's location to offer nearby orders and show delivery progress. Location is not collected when you are offline.

5. Why we use your data

To provide our services (with your consent, and as needed to perform our contract with you): create and manage accounts; show the products and prices of your town; take, pack, deliver and track orders; collect payments; handle cancellations, returns and refunds; pay sellers and delivery partners.
To check and keep everyone safe: verify sellers and delivery partners, prevent fraud and misuse, protect our staff, customers and partners, and investigate complaints.
To support you: answer calls, messages and complaints.
To send service messages: order confirmations, delivery updates, OTPs and account notices.
To send offers and news: only if you have not opted out. You can opt out at any time.
To improve our services: understand how our website and apps are used, using statistics that do not identify you where possible.
To meet the law: keep tax, GST and accounting records, labour records for delivery partners (wages, PF, ESI and gig-worker registration), respond to lawful requests from government authorities and courts, and handle legal claims.

We use your data only for the purpose it was collected for, or for a purpose the law allows.

6. Who we share data with

We share only the data each party needs, and service providers may use it only to provide their service to us.

Sellers: for marketplace orders, the seller receives your name, the items and, where they deliver or handle a return, your address and phone number. Sellers may use this only to fulfil that order.
Delivery partners: receive your name, address, phone number, the order and the amount to collect, only to make the delivery.
Customers: may see the delivery partner's name and contact number for their order, and the seller's business details, as e-commerce rules require.
Service providers: cloud hosting and storage (Amazon Web Services, Mumbai region), e-mail delivery (Amazon SES), app notifications (Google Firebase), website security and performance (Cloudflare), website statistics (Google Analytics), app distribution (Google Play), SMS and WhatsApp messaging providers, and payment providers when online payment is offered.
Government and legal: tax authorities, labour authorities, EPFO and ESIC (including registration of gig and platform workers on the government e-Shram portal), police and courts, when the law requires it or to protect the rights and safety of people.
Business transfer: if Bejjur's business is sold or merged, your data may pass to the new owner, who must follow this policy.

Some service providers (for example Google and Cloudflare) may process data outside India. We use only providers that protect data under contract, and we never transfer data to a country the Government of India has restricted.

7. Cookies and similar technology

Essential cookies keep you signed in, remember your cart and your chosen town, and protect forms against spam bots. The website does not work properly without them.
Statistics cookies (Google Analytics) tell us how many people visit and which pages they use, so we can improve the website.
You can block or delete cookies in your browser settings. If you block essential cookies, you may not be able to place orders online; you can still order by phone or WhatsApp.

8. How long we keep data

Account data: while your account is active. When you delete your account, it is deleted within 30 days (see Delete your Bejjur account and data).
Order, invoice, payment and tax records: 8 years, as Indian tax and accounting laws require. After account deletion they are no longer linked to an active account.
Delivery partner applications that are not approved: the uploaded documents are deleted automatically 90 days after the decision.
Delivery partner work, pay and cash records: for as long as tax and labour laws require after the partnership ends.
Seller records: while the seller account is active, then as long as tax laws require.
Support messages and complaints: up to 3 years after the issue is closed, or longer if a legal claim is open.

9. Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

Get information: a summary of the personal data we hold about you, what we do with it, and who we have shared it with.
Correct and update: fix wrong or incomplete data. Most details can be changed directly in your account.
Erase: ask us to delete your data, except what the law requires us to keep (section 8).
Withdraw consent: at any time, as easily as you gave it. Withdrawal does not affect what we did before. If you withdraw consent needed for an order or partnership, we may not be able to continue that service.
Nominate: name a person who can use these rights for you if you die or become unable to act.
Complain: to our Grievance Officer (section 12), and, if you are not satisfied, to the Data Protection Board of India.

To use any right, e-mail sales@bejjur.com or WhatsApp +91 8106021611 from your registered contact details. We may ask you to confirm your identity. We reply within 30 days. Please do not file false or frivolous complaints, and give correct information when you use your rights, as the law requires.

10. Children

Our services are for adults. We do not knowingly create accounts for, or collect data from, anyone under 18 without the verifiable consent of a parent or guardian. We do not track children or show them targeted advertising. If you believe a child has given us personal data, contact us and we will delete it.

11. How we protect data

All website and app traffic is encrypted (HTTPS).
Passwords are stored in one-way encrypted form. Bank account numbers of delivery partners are stored encrypted.
Delivery partner documents are kept in private, encrypted storage in India, and are viewed only through short-lived secure links by authorised Bejjur staff.
Access to personal data is limited to staff who need it for their work, and they must keep it confidential.
If a data breach affects your personal data, we will inform you and the Data Protection Board of India as the law requires, and tell you what we are doing about it.

No system is perfectly secure, but we take reasonable security measures as required by the law.

12. Grievance Officer and contact

For any question, request or complaint about your personal data, contact our Grievance Officer:

Grievance Officer, Bejjur Super Market, 1-14-378/3, Opp: MEE Seva, Ellagoud Thota, Kagaznagar - 504296, Dist. Kumuram Bheem Asifabad, Telangana
Phone and WhatsApp: +91 8106021611 · E-mail: sales@bejjur.com
Hours: every day, 9 AM to 6 PM

We acknowledge complaints within 48 hours and resolve them within 30 days.

13. Changes to this policy

We may update this policy when our services or the law change. The date at the top shows the latest version. If a change affects how we use data you have already given us, we will tell you on the website or in the app, and ask for your consent again where the law requires.

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